At Keerthi Shop, customer satisfaction is very important to us. If you are not fully satisfied with your purchase, please read our Return & Refund Policy carefully to understand the applicable terms and conditions.

Eligibility for Returns

Products must be returned within 7 days from the date of delivery.

To be eligible for a return, the product must:

• Be unused and unopened

• Be in its original packaging

• Include all original labels, accessories, and components

• Be in the same condition in which it was received

Products showing signs of usage, physical damage, tampering, missing components, or improper handling may not be eligible for return, replacement, or refund.

For safety, hygiene, and quality reasons, certain products may be classified as non-returnable. Where applicable, such information may be mentioned on the respective product page.

Return Process

To request a return, please contact the Keerthi Shop Support Team with your order details, reason for return, and relevant supporting evidence.

A clear unboxing video is required to validate claims relating to damaged, defective, incorrect, or missing products.

Once your return request has been reviewed and approved, our support team will provide the applicable return instructions.

Customers are responsible for return shipping charges unless the return is due to an incorrect, damaged, or defective product supplied by Keerthi Shop.

Refund Policy

Refunds will be initiated only after the returned product has been received and inspected by our team.

Once the return is approved after inspection, the eligible refund amount will be processed to the original payment method within 7–10 business days.

The actual time taken for the refunded amount to appear in your account may depend on your bank, payment gateway, or payment service provider.

Original shipping charges are generally non-refundable unless the return is due to an incorrect, damaged, or defective product supplied by Keerthi Shop.

Exchange Policy

Exchanges or replacements are available for eligible products received in a damaged, defective, or incorrect condition.

Customers must report such issues within 48 hours of delivery and provide:

• Order details

• Clear photographs of the product and packaging

• A complete unboxing video showing the issue

After verification and approval, an eligible replacement may be arranged at no additional product or shipping cost to the customer.

Replacement is subject to product availability. If a replacement cannot be provided, an eligible refund may be issued instead.

Non-Returnable Items

The following products are generally not eligible for return or refund:

• Opened, used, or altered products

• Products damaged after delivery due to customer handling

• Customized or personalized products

• Products purchased under certain clearance, sale, or promotional offers where specifically stated as non-returnable

• Gift cards, vouchers, or similar digital/store-credit products

• Products specifically marked as Non-Returnable on the product page

Order Cancellation

Orders may be cancelled within 24 hours of placing the order, provided the order has not already been processed or shipped.

Once an order has been dispatched, cancellation may not be possible.

For eligible and approved cancellations, the refund will be processed to the original payment method. Processing time may vary depending on the bank or payment provider.

Contact Information

For questions, return requests, refund assistance, exchanges, or order-related support, please contact:

Keerthi Shop
Near Perumal Kovil,
Kovilpatti – 628502,
Thoothukudi District, Tamil Nadu, India

Phone: +91 80563 51923
Email: support@keerthishop.in