Keerthi Shop ensures safe and timely delivery of all orders placed through our website. The following terms explain how orders are processed, shipped, and delivered.

Order Processing

Orders are usually processed within 1–3 business days, excluding weekends and public holidays. Orders placed after 5:00 PM IST will be processed on the next working day.

If there is any unexpected delay in processing your order, customers will be informed through email or phone.

Shipping & Delivery

We offer available shipping options based on the customer’s delivery location.

Standard delivery generally takes 5–7 business days, while express shipping may take approximately 2–4 business days, depending on courier service availability and the delivery location.

For international orders, delivery times may vary depending on the destination country, courier service, and customs clearance procedures.

All delivery timelines provided are estimates and may vary due to circumstances beyond our control.

Shipping Charges

Shipping charges are calculated automatically during checkout based on factors such as the delivery location, order details, and selected shipping method.

If Free Shipping is available for a particular order, product, promotion, or minimum order value, it will be clearly displayed on our website or during checkout.

Order Tracking

Once your order has been packed and dispatched, the available tracking details will be shared through email or SMS.

Customers can use the provided tracking information to monitor the delivery status of their shipment through the respective courier partner.

Delivery Concerns

Delivery delays caused by courier partners, weather conditions, transportation disruptions, natural events, government restrictions, or other circumstances beyond our reasonable control may affect the estimated delivery timeline.

If your order is marked as Delivered but you have not received it, please contact Keerthi Shop within 48 hours so that we can assist you and coordinate with the courier partner where applicable.

Shipping Address

Customers are responsible for providing an accurate and complete shipping address, including the correct name, mobile number, address, landmark, city, state, and PIN code, during checkout.

Keerthi Shop will not be responsible for failed or incorrect deliveries resulting from inaccurate information provided by the customer.

Address changes requested after an order has been confirmed or dispatched may not always be possible.

International Orders

For international shipments, customers may be required to pay customs duties, import taxes, clearance charges, or other applicable fees imposed by the destination country.

Such charges, where applicable, are the responsibility of the customer.

Keerthi Shop is not responsible for delays resulting from customs inspection, clearance procedures, or regulations in the destination country.

Lost or Damaged Items

If your order is lost during transit or arrives damaged, please contact us as soon as possible with your order details and supporting photographs/videos, where applicable.

Shipping-related loss or damage concerns should be reported within 7 days of the estimated delivery date or receipt of the damaged shipment, as applicable.

We will review the issue and coordinate with the relevant courier partner to determine an appropriate resolution.

Returns & Refunds

Returns, replacements, cancellations, and refunds are governed by our separate Return & Refund Policy.

Return shipping charges, where applicable, may be borne by the customer unless the return is due to an incorrect, defective, or damaged product supplied by Keerthi Shop, subject to the conditions mentioned in our Return & Refund Policy.

Contact Information

For shipping, delivery, or order-related assistance, please contact:

Keerthi Shop
Near Perumal Kovil,
Kovilpatti – 628502,
Thoothukudi District, Tamil Nadu, India

Phone: +91 80563 51923
Email: support@keerthishop.in